Shipping policy

 

DELIVERY SERVICE TERMS

ROI WATER STORE TERMS AND CONDITIONS

Welcome to the terms and conditions (“Terms”) for our ROI Water Store (our “Store”). These Terms are between you and ROI Water LLC (“ROI Water”, “we”, “us” or “our”), and govern your and our respective rights and obligations. The Terms constitute the entire agreement between you and ROI Water relating to our Store. Please note that your use of the www.fijiwater.com website (the “Site”) is also governed by our Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Site, all of which (as changed over time) are incorporated into these Terms. By placing an order through our Store, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.

Shipping and Handling

You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. We do not ship to PO Boxes. If any product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the product to us or in re-sending the product to you.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by customs.

All orders placed after Monday 12pm and before Tuesday 12pm will be shipped out on Tuesday. All orders placed between Tuesday 12pm and Wednesday 12pm will be shipped out on Wednesday. All orders placed after Wednesday 12pm and before Thursday 12pm will be shipped out on Thursday. All orders placed after Thursday 12pm and until Monday 12pm will be shipped out on Monday. Shipping time is approximately 2-7 business days for the mainland USA. Express shipping time is approximately 1-2 business days for the mainland USA. Eastern Standard Time is used.

If you place an order for shipment to Alaska, Hawaii, Puerto Rico (UPS doesn’t ship to PR), or an international address, you will be responsible for paying any additional shipping costs, VAT and other taxes, tariffs, import or export duties, and other similar taxes, duties, or fees attributable to such orders. These taxes, duties, and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local customs office. We suggest you check with your local customs office for any documents you may need before placing your order

For more information about subscription plans available through our Store, please visit our FAQ page on the Site.

E-GIFT CARDS

The following terms and conditions apply to ROI Water e-Gift Cards in general and are subject to change at any time at ROI Water’s sole discretion. Purchase, use or acceptance of a gift card constitutes acceptance of these terms and conditions:

  1. Only redeemable online at www.rowater.us for products or services where available.
  2. Not redeemable for cash, except where required by law.
  3. Lost, stolen or damaged gift cards will not be replaced.
  4. Not a credit or debit card.
  5. No expiration date, no fees.
  6. Discounts or coupons are not redeemable toward gift card purchases.
  7. Resale is strictly prohibited
  8. For more information regarding how ROI WATER  collects, uses and discloses any information concerning any gift card, please refer to ROI Water’s Privacy Policy at www.roiwater.us
  9. These terms and conditions are subject to the laws of the State of California without giving effect to the principle of conflicts of laws.
  10. ROI WATER MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE GIFT CARDS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. ROI WATER DOES NOT REPRESENT OR WARRANT THAT A GIFT CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED.
  11. All terms enforced except where prohibited by law

FRAUD PROTECTION

As part of our order processing procedures for our Store, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

TRANSACTIONS

If you wish to purchase any product or service made available through our Store (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any Transaction. By submitting such information, you grant to ROI Water the right to provide such information to third parties for purposes of facilitating the completion of any Transaction initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted in our Store are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services in our Store does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from our Store. By placing an order, you represent that the products ordered will be used only in a lawful manner. ROI Water reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any Transaction through our Store; and (iv) refuse to provide any user with any product or service.

You agree that by placing an order through our Store, you are entering into a binding contract with FIJI Water and agree to pay all charges that may be incurred by you or on your behalf through our Store, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

For more information about ordering products through our Store, please visit our FAQ page on the Site.

RISK OF LOSS

Any product purchased from our Store will be shipped by a third party carrier. As a result, title and risk of loss for such product will pass to you upon our delivery of product to the carrier for shipment and delivery to a customer.

Discount Codes

Discount codes are valid for a limited time only. ROI WATER USA LLC reserves the right to modify or cancel discount and promotional codes at any time. Discount codes may not be combined with other discounts or sales incentives. Discount codes are not transferable or redeemable for cash or credit. To apply a discount code, you must enter it prior to completing the order. The consumer is required to pay any applicable sales tax related to the use of the discount code. Discount codes are void if restricted or prohibited by law.

Return Policy

We do have a 14-day money-back guarantee for customers who have ordered the ROI WATER.

To be eligible for a return, the product must satisfy the following conditions:

  1. The product must be in its original, unused, and unworn condition, with all original tags and packaging intact.
  2. The Customer must provide a valid receipt or proof of purchase. 

Return Process

To commence a return, the Customer must contact the Company via email at info@roiwater.us  Upon receiving a return request, the Company will provide the Customer with a return shipping label and instructions on how to return the product. The Customer is responsible for all return shipping costs. Returns must be sent to the following address: 1312 Commerce Ln, Jupiter, FL 33458, USA.

We reserve the right to limit refunds. If you need any help or would like to chat with our team, please get in touch with info@roiwater.us.

14-Day Money-Back Guarantee

If you purchased ROI WATER USA LLC and are not completely satisfied with the ROI Water product, we can refund your payment of your full order if requested within 14 days after delivery date stated on the delivery notification from our 3rd party delivery partner. You can request your refund by sending an email to info@roiwater.us. This is eligible only one time per customer.

CONTACTING US

If you have any questions about these Terms, please contact us at 409-752-6784 or email us at info@roiwater.us

© 2025 ROI WATER LLC. All rights reserved.