Cancellation policy

Cancellation Policy

 Some items in our store may be offered to you as a try before you buy. We recommend to try the product before you commit to a subscription options.

Subscription Cancellation Policy

It’s important to us to reward long-term customers; our subscriptions are heavily discounted as a benefit of subscribing. Therefore, when you take out a subscription you get a discount of 10-35% over product offers.

Because of this, our 3, 6 and 12 -month subscriptions are subject to minimum contract terms. Therefore, you cannot cancel your subscription until the end of your 3, 6 or 12-month subscription term. 

If you need to take a break from the subscription, you can pause it for one month. Please contact our team to arrange this. Pausing a subscription can only be done once every 3 months. For example, if you have a 6-month subscription, you could pause it after the second month, and you would then be charged again on the third month, with your subscription then returning to normal for the duration of your term.

If you need to speak to our team for further information, please contact us. If there are exceptional circumstances, please let our team know as we are happy to discuss your case.

Please note, we may, in our sole discretion, terminate your subscription at any time without any notice to you.

Subscription Billing Terms

By subscribing to a monthly, 3 months, 6 months or 12 months subscription, you agree to the pricing program and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by ROI WATER USA LLC after the expiration date of your payment card.

Your subscription plus shipping fee will be automatically renewed for successive monthly periods and your payment method will automatically be charged for each successive monthly period at the then-current subscription rate until you cancel your monthly subscription renewal, even after your subscription has naturally run out of the subscribed agreement at the first purchase. You are responsible for canceling your subscription within your ROI WATER USA LLC account or by emailing us at info@roiwater.us